Last revised: 23.03.2026

OVERVIEW

As a data controller, we maintain legal responsibility under gambling legislation to handle personal data from participants to enable gaming participation and deliver supplementary services. This Privacy Policy clarifies what personal data we gather when utilising our services, our usage methods, and intended purposes. It additionally provides crucial information regarding data protection and outlines your legal entitlements concerning its usage.

We may occasionally implement Policy modifications. Whilst we shall endeavour to notify you of such amendments, we recommend regularly revisiting this Privacy Policy.

DATA WE GATHER

The Personal Information which we may request for usage and processing shall encompass, without restriction:

• Information provided when completing forms on our account registration pages, plus additional data submitted via the Website or email (e.g. first and surname, birth date, email address, telephone number);
• Communications conducted with us via the Website, email, web chat or through alternative communication methods;
• Complete Player Account transaction records, whether occurring via the Website or alternative communication means;
• Website access and related details, encompassing traffic data, IP location data, browser/device data, web logs, activity logs and additional traffic information recorded within our system;
• Documents and evidence reasonably requested for account verification, deposit or withdrawal processing and anti-fraud checks (independently or as mandated by applicable legislation). Such evidence may encompass passport scans, payment receipts, bank statements, etc.
• Survey participation or additional customer evaluations we may conduct periodically.

INFORMATION USAGE METHODS

We process collected Personal Information to deliver our services. Specifically, we shall utilise your data for the following purposes:

• To provide requested gaming services, alongside related features available through our website.
• To manage your wagers and transactions, encompassing payment processing via credit card or online payment systems.
• To deliver customer support, including assistance with account creation and management.
• To verify your identity and conduct required checks, ensuring regulatory standards compliance.
• To maintain your awareness regarding promotional offers, either from us or, with your explicit consent, from our selected partners, affiliates, or associates.
• To fulfil our legal obligations, particularly those concerning anti-money laundering (AML) and counter-terrorism financing (CFT) regulations.
• To detect and prevent fraud, terms abuse, money laundering, and additional illegal or irregular gaming behaviour through monitoring and transaction analysis.
• To analyse customer trends and preferences via market research and surveys (participation remains optional).
• To conduct research and statistical analysis utilising aggregated and anonymised data for service improvement.

MARKETING COMMUNICATIONS

Unless you have chosen against receiving promotional materials, we may utilise your Personal Information, encompassing your email address and telephone number, to send marketing communications regarding products, services and promotions. This may encompass information about products and services from our business partners, such as casino game providers.

When deciding to cease receiving such marketing and advertising material, you may opt out through your Player Account settings or by contacting our customer support at [email protected]. Additionally, note that accepting any contest prize or winnings from us constitutes consent for using your name and/or nickname for advertising and promotional purposes without additional compensation, except where legally prohibited.

PERSONAL INFORMATION ACQUISITION

We shall not gather Personal Information about you without your awareness. We may, however, automatically collect certain data about you where you have provided such information through service usage and interactions with us.

We may also lawfully receive certain Personal Information from online vendors and service providers, such as fraud prevention companies. Additionally, we retain rights to engage third-party provider services for technical support rendering, online transaction processing and gaming content sourcing.

Please understand we may receive access to information you provide to such vendors, service providers and third-party e-commerce services. Rest assured we shall utilise and safeguard any Personal Information obtained, as outlined in this Policy. Information you provide shall only be disclosed to third parties outside the Company according to this Privacy Policy, and we shall implement necessary steps ensuring our agreements with third-party service providers consistently protect your private information.

DATA RECEIVERS

We may transfer information you have provided to other entities within our company group and to our business partners. These companies encompass our parent companies, their parent companies and all subsidiaries of these respective companies, plus additional companies with whom we conduct business and maintain necessary agreements. Your information data processing may be undertaken by the Company or another entity within our company group, which may utilise a third party to fulfil such data processing requirements.

Company employees, specifically Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers plus additional selected employees, shall also access your Personal Information for duty execution purposes and providing you with assistance.

Our employees accessing or associated with processing player personal information have signed confidentiality agreements respecting the confidential nature of player information pursuant to applicable gaming, data protection and privacy laws.

THIRD-PARTY DATA DISCLOSURE

We do not sell or rent your personal data to third parties.

We may disclose your personal information if required by law, regulation, or additional legal subpoena or warrant. We may also disclose your personal information to a regulatory or law enforcement agency if we believe it necessary to protect the Company's, its customers' or any third party's legitimate interests.

Personal data shall only be disclosed to third parties in the following circumstances:

• Where legally required;
• To comply with our legal and regulatory duties and responsibilities to relevant licencing and regulatory authorities plus all duties and responsibilities owed under any additional applicable legislation and to any additional applicable regulators in other jurisdictions;
• When the Company believes disclosure is necessary to protect the Company's or player's safety, or others' safety, investigate fraud, or respond to government requests;
• If our marketing service providers require the data for task completion;
• To any additional third party.

We utilise third-parties to process limited personal data on our behalf. Such service providers support the Website, especially concerning hosting and operating the websites, marketing, analytics, website improvement, and email newsletter transmission. We shall ensure Personal Data transfer to the recipient complies with applicable Data Protection Legislation.

Our websites may also encompass social media features (e.g. "share" or "like" buttons). Such features are provided by third-party social media platforms such as Facebook. Where data is collected this way, its processing is governed by the respective social media platforms' privacy policy.

Additionally to the above, we may also release personal data if we acquire new businesses. Should the Company undergo structural changes such as merger, acquisition by another company or partial acquisition, our customers' personal data will most likely be included within the sale or transfer. We shall, as part of our Policy, inform our players via email prior to affecting such personal data transfer.

Please note our content may link to third party websites providing relevant references. We are not responsible for such external content, which may contain separate privacy policies and data processing disclosures.

DATA RETENTION

As stated under our Terms and Conditions, both you and the Casino can decide to close your Player Account anytime. Following account closure, we shall retain your personal data on record for as long as legally required. This data shall only be utilised should it be required by competent authorities in cases of enquiries regarding financial and fiscal records, fraud, money laundering or investigations into any additional illegal activity.

We may also maintain anonymised derivatives of your data to improve our content and marketing communications where no automated decision making is involved.

You should note that due to anti-money laundering regulations, we are obliged to retain personal data of players submitted during registration and any data passed during the operative period of a Player Account for a minimum of five years from last player transaction or account closure.

DATA SECURITY

We hereby acknowledge that in collecting and processing your Personal Information for Player Account management purposes, we are bound by strict legal provisions on personal data protection.

Consequently, we endeavour to protect your personal information and respect your privacy according to best business practices and applicable regulations. Being committed to providing secure services to players, and we shall implement all reasonable precautions ensuring all data you have submitted to us remains safe.

Player Accounts can only be accessed with the player's unique ID and password. You may also establish two-factor authentication (2FA) as additional protection from unauthorised account usage. You are responsible for maintaining your login information confidential and ensuring it cannot be accessed by another person.

COOKIE POLICY

When visiting the Website, our system automatically collects information about your visit, such as your browser, IP address, and the referring website. This collection may be conducted in conjunction with our platform providers and partners. We may receive from them general demographic or usage data of our Website visitors. We do not utilise automatically collected information to identify you personally without receiving additional consent.

To collect the information in question we utilise cookies and similar tracking tools. Cookies are small text files stored on your computer or equipment when visiting our web pages. Some cookies are essential for Website operation; others improve your Website experience and help us deliver better service. Below are the cookie types we utilise and their purposes.

Required cookies: enable navigation and basic website functionality, e.g., access to member areas of the Website.

Functional cookies: allow us to analyse your website usage and your selections on the website (e.g. your session key, language, or region), so we can save these settings and offer you a more personalised experience.

Advertising cookies: allow us to gauge how effective our content marketing is. These cookies are provided by our partners to track website visits and new player registrations from advertising. We do not share your personal information (such as name or email) to affiliated partners except for site visit data collected directly by such Advertising Cookies. However your site visit data may be linked with other personal information collected through other sources by the providers. The latter external data processing is governed by the privacy notices and policies of these third-party providers.

Additionally to the above, we utilise numerous third party service providers who also set cookies on this Website, to deliver the services they are providing to us. Such services encompass, but are not limited to, helping us improve your experience by tracking your activity on the Website, measuring the Website's effectiveness and the effectiveness of our marketing campaigns.

Most online browsers automatically accept cookies. If you prefer, it is possible to block some or all cookies, or to delete cookies that have already been set by modifying your browser settings. However, we recommend that you do not block or delete your cookies as this may restrict your use of our Website.